The program is designed to give you access to the Disney and Pixar films you own, and let you stream them from just about any device. Cool idea, right?! Too bad I can’t tell you if it works or not – because the system is beyond broken right now.
I’ve had a Disney Movie Rewards account for a few years, slowly building up points toward some reward as-of-yet unknown. I wasn’t 100% sure whether or not this was the same account I should use for the iOS app, but I saw the familiar DMR star and figured I’d give it a shot.
I was able to login to the Disney Movie Rewards site, though, with the email address and password I had tried in the app. Determined to get my free copy of The Incredibles – ignoring the fact that I already own it on Blu-ray, DVD and iTunes Digital Copy – I reset my password within the app. Success! I got an email resetting my password.
Notice two things:
- Help “iwth” my account? You’re Disney. You’re one of the biggest companies in the history of mankind. Learn to spell-check common emails that are sent to many people every day.
- I’m not a child, and my account does not belong to a child. Why do you assume I am and that it does?
Real weird, all-in-all. I was able to reset my password, then went to log into the app. I couldn’t get in. Still. Again. Even with the new password.(Fun side note! I just went to the app to get a screenshot of the login screen, but tapping “Sign In” brings me nowhere. So there’s that.)
So please, Disney (and every other company): don’t put out press releases and advertise an awesome new product that you can’t back up. If there were problems streaming and buffering, that’s fine. But not even being able to access my account? That’s ridiculous.
It’s just as well, though. I might as well forget about the app now, since I almost surely would in a couple days.