Jerome Segura has been tracking tech support scams for a year, documenting the ploys he’s encountered. But even this one found him unprepared. “Combining a phishing scam with a fake tech support call centre is something that I’d never seen before,” the Malwarebytes senior security researcher told Wired.co.uk. A video of the find shows Segura trying to enter a fake Netflix login on the streaming service’s homepage, only to be presented with a notice telling him the account has been suspended and telling him to call a fake tech support number. He dutifully called up, and was asked to download “Netflix Support Software” — really the remote control software TeamViewer, which allowed the scammer access to his system. Once hopped on, the hacker tells Segura he’s been hacked.