When it comes to network quality wireless users rate Verizon Wireless highest in the United States in five regions according to the J.D. Power 2014 Wireless Network Quality StudySM, Volume 2, issued today.
Based on customer responses to a survey about their experiences with wireless voice, text messaging and data usage, Verizon Wireless ranked highest in the following regions, covering 42 states: Northeast, Southeast, North Central, Southwest and West.
The J.D. Power study measured network quality among U.S. wireless service providers. More than 26,000 wireless subscribers were surveyed by J.D. Power between January and June 2014 about their experiences with calls dropped or disconnected, calls not connected on the first try, calls with audio problems, failed/late voicemail notifications, voicemail with failed calls, text message transmission failures, late/failed received text messages, Web connection errors/failures to load, slow mobile Web, and email connection errors.
Between the RootMetrics and J.D. Power honors, Verizon’s wireless network has the backing that its customers have known about for years. Verizon, operator of the largest 4G LTE network in the U.S., offers access to 98 percent of the U.S. population, and has continued expanding and improving its 4G LTE network since it first launched in 2010. Verizon continues to improve the service with new technologies like VoLTE, which will roll out nationwide in the coming weeks. Verizon Wireless invested more than $9.4 billion in its wireless network in 2013 alone to ensure its customers have a powerful, reliable network.