If there's one thing we hear time and again about Android, it's the F word: fragmentation. While it's largely just an annoying word used to get under the skin of Android fans, I think in at least one respect, it's been a valid criticism: the wildly varying experiences Android users have with the post-purchase support and software on their handsets. Now, it's equally correct to say that's not really Google's fault, nor its responsibility - OEMs are the ones dropping the ball in a lot of respects here, and I totally agree with that! Still, it has been an inarguable thorn in the platform's side for years now, one that critics enjoy relentlessly harping on as compared to the "unity" and consistency of, say, the iOS experience, where Apple controls all. It seems, though, that Google may finally be trying to do something about the support and software experience pitfalls some buyers have been unfortunate enough to go through after purchasing an Android handset.