Author: Charlie Smith

Charlie Smith

Charlie Smith has written about technology and life for almost 20 years, as a reporter, technical writer and blogger. He currently foists his ideas onto the world as the Marketing Communications Director for Plum Voice, an IVR-industry leader, through Plum's IVR Deconstructed blog. Charlie has a B.A. from James Madison University

About Charlie Smith

Charlie Smith has written about technology and life for almost 20 years, as a reporter, technical writer and blogger. He currently foists his ideas onto the world as the Marketing Communications Director for Plum Voice, an IVR-industry leader, through Plum's IVR Deconstructed blog. Charlie has a B.A. from James Madison University

Geek Out with Irony

Geek Out with Irony

Something I keep hearing more and more these days: Enjoy it with a sense of irony. In the last couple of years, Americans seem to have discovered or rediscovered irony, and we’re totally down with it. On the surface, irony creates a more relaxed environment, as people take themselves less seriously (i.e., with a sense ...

A Change in Commerce: Open-Source 3D Manufacturing

A Change in Commerce: Open-Source 3D Manufacturing

In Shelly’s awesome post on 3D printing,he hints at a future where spare parts will live on files and not shelves. It completely upsets our notion of manufacturing, where commodities are tangible objects. Physical would become virtual. The question would then become: open-source or closed-source? What’s the ...

Turn It Upside Down: Re-Thinking Customer Service

Turn It Upside Down: Re-Thinking Customer Service

Someone gave me great travel advice once: don’t forget to look behind you – otherwise you may miss a great view. I tend to apply this advice to more than just traveling—to me, it means we should turn things around to see them from every view, no matter what the thing is. In other words, open our minds to all ...

iPhone 6: Who Really Cares?

iPhone 6: Who Really Cares?

The longer a technology is in our lives, the less we get excited or even think about it. Smartphones are still relatively new-ish, but they’re not as exciting as they used to be, even though they’re a lot more capable. Now, it’s more about life benefits than cool gadgetry for many of us. Somebody rumbled the iPhone ...

China Has an Android Problem

China Has an Android Problem

Chinese authorities believe Google’s Android mobile operating system is too popular in their country and that Google uses its clout to diss Chinese companies. They’d like it if more local companies developed their own operating systems at some point down the road. At the moment, about 80 percent of Chinese ...

Combine iPhones and Androids, Please

Combine iPhones and Androids, Please

Samsung has dragged its feet fixing a bug on the Galaxy S III, even though the glitch came to light in June 2012, about nine months ago. Watching this mini-drama play itself out in the tech press and blogosphere, I find myself wishing that somehow we could combine iPhones and Galaxy S phones to get the phone I really ...

The Big Question: How Do You Reach Customers?

The Big Question: How Do You Reach Customers?

If anything, the blackout during the Super Bowl confused things even more regarding where companies should target their communications to customers. A multi-modal approach still seems to be the answer. Okay, so the blackout— The lights went out in the Superdome in New Orleans during last Sunday’s game. Because it ...

A ‘Kickstarter Darling’ and CES: How Pebble Defied the Odds

A ‘Kickstarter Darling’ and CES: How Pebble Defied the Odds

If you can raise $6 million on Kickstarter, chances are good that your idea may go somewhere. Which is exactly what happened to the maker of a Bluetooth watch that showed up at the Consumer Electronics Show last week. I wrote about the Pebble watch halfway through last year—right after the startup earned an outrageous ...

When Will We Be Able to Use Our Phones on Planes?

When Will We Be Able to Use Our Phones on Planes?

Let’s look back at Alec Baldwin playing apologetic American Airlines Capt. Steve Rogers on Saturday Night Live one week after getting kicked off an American Airlines flight for refusing to stop playing Words With Friends: Seth Myers: “But, Capt. Rogers, don’t phones interfere with the plane’s communication ...

3 Reasons for RIM to Smile

3 Reasons for RIM to Smile

It’s too early to know if Research In Motion’s new operating system can resurrect the ailing BlackBerry brand. But the RIM folks have a couple of things to smile about these days. We’ve all watched BlackBerry’s long, slow fall over the last few years. It’s been painful—like watching a number one draft pick ...