AT&T finished last in Consumer Reports’ annual customer satisfaction survey. AT&T has ranked last two years in a row, with customers complaining about poor voice quality and customer service. The survey found that those with prepaid plans and smaller service providers had the highest satisfaction ratings.
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.
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