“Everyone, including Grandma knows how to use Zoom.” Shelly Palmer shares some screen time to map out why Zoom has become the “darling” of online meetings. The challenge ahead? “Innovation .. because [Zoom] can’t take themselves for granted.” Shelly Palmer joins Richard Quest on CNNi’s “Quest Means Business” to talk all about it. Original airdate March 2, 2021.

About Shelly Palmer
Shelly Palmer is a business advisor and technology consultant. He helps Fortune 500 companies with digital transformation, media and marketing. Named LinkedIn's Top Voice in Technology, he is the host of the Shelly Palmer #strategyhacker livestream and co-host of Techstream with Shelly Palmer & Seth Everett. He covers tech and business for Good Day New York, writes a weekly column for Adweek, is a regular commentator on CNN and CNBC, and writes a popular daily business blog. Follow @shellypalmer or visit shellypalmer.com.