Charlie Smith

Charlie Smith

Charlie Smith has written about technology and life for almost 20 years, as a reporter, technical writer and blogger. He currently foists his ideas onto the world as the Marketing Communications Director for Plum Voice, an IVR-industry leader, through Plum's IVR Deconstructed blog. Charlie has a B.A. from James Madison University

Geek Out with Irony

By

Something I keep hearing more and more these days: Enjoy it with a sense of irony. In the last couple of years, Americans seem to have discovered or rediscovered irony, and we’re totally down with it. On the surface, irony creates a more relaxed environment, as people take themselves less seriously (i.e., with a sense […]

A Change in Commerce: Open-Source 3D Manufacturing

By

In Shelly’s awesome post on 3D printing,he hints at a future where spare parts will live on files and not shelves. It completely upsets our notion of manufacturing, where commodities are tangible objects. Physical would become virtual. The question would then become: open-source or closed-source? What’s the Difference? Open-source software and application-development tools are available […]

Turn It Upside Down: Re-Thinking Customer Service

By

Someone gave me great travel advice once: don’t forget to look behind you – otherwise you may miss a great view. I tend to apply this advice to more than just traveling—to me, it means we should turn things around to see them from every view, no matter what the thing is. In other words, […]

iPhone 6: Who Really Cares?

By

The longer a technology is in our lives, the less we get excited or even think about it. Smartphones are still relatively new-ish, but they’re not as exciting as they used to be, even though they’re a lot more capable. Now, it’s more about life benefits than cool gadgetry for many of us. Somebody rumbled […]

China Has an Android Problem

By

Chinese authorities believe Google’s Android mobile operating system is too popular in their country and that Google uses its clout to diss Chinese companies. They’d like it if more local companies developed their own operating systems at some point down the road. At the moment, about 80 percent of Chinese smartphones run the Android OS. […]