Digital Transformation

Red Angel, Michael Burnham, Star Trek Discovery

The Next Great Decoupling: AI Takes Control

By

When will all the data (or a significant amount of data) from all the disparate, specialized, purpose-built artificial intelligence systems be hacked into a single, massive artificial control system? Or even worse, several competing massive artificial control systems? We could call it Meta-AI or Artificial Control – but whatever we call it, it won’t be good for us.

Shanghai

China Has Already Won. But We’re Fighting the Wrong Fight!

By

Google dissolved its 10-day-old AI ethics council. Why? Because of AI bias, a super-important, completely misnamed topic. We can chat all we like about human biases creating AI biases with our Western cultural ideology, but if there is going to be anything like an AI bias council, it should probably be held in Beijing, Shanghai, or Shenzhen. Chinese cultural and political norms are going to have a much bigger influence over AI bias than anything we do here in America.

Facebook and Common Sense

By

Mark Zuckerberg is founder and chief executive officer of Facebook, the world’s largest population. In reading his op-ed in the Washington Post, Mark Zuckerberg: The Internet needs new rules. Let’s start in these four areas, I was struck by its similarities to Thomas Paine’s pamphlet Common Sense, which for all practical purposes incited the Colonies to rebel against the King. Both of these manifestos deserve to be read in their entirety.

Audi Q8

Audi (Manhattan) Stepped Up Huge: A Lesson in Customer Service

By

While driving an Audi Q7 (back in December 2018), I got a flat tire on a Friday night. What should have been an unremarkable event turned out to be anything but. In fact, my experience was so counter to what I had come to expect from Audi, I wrote The Myth of Luxury at Scale, a cautionary tale about expectation management and customer service. It’s a fun read (if schadenfreude is your thing). What follows is the epilogue to that story.

Society vs. Social Media

By

A Battle Royale is brewing between society and a narrow, focused use of AI we'll call, algorithmic curation. But are the AI tools social media uses to put the right message in front of the right person in the right place at the right time really the enemy?