Art Director
Machine intelligence, also known as artificial intelligence (AI) is going to have both an awesome and an unfortunate impact on our posterity. Let’s explore one possible way AI may impact the future of work, and how it may dramatically change how we train our workforce.... Continue Reading →

People Hate Ads

Times Square
There’s an article in today’s New York Times with the title, “The Advertising Industry Has a Problem: People Hate Ads.” It says, “the advertising industry faces an ‘existential need for change,’ according to a blunt report published on Monday by the research firm Forrester. Now the agencies must ‘disassemble what remains of their outmoded model’ or risk ‘falling further into irrelevance,’ the report concludes.”... Continue Reading →
Facebook: Platform, Publisher, or Ministry of Truth?
Facebook is being pilloried for its unwillingness to remove a paid advertisement by President Trump’s reelection campaign after Facebook was notified by the Biden campaign that the ad contained false statements about Joe Biden and his son. On the surface, this seems simple, and Facebook’s decision not to remove the ad seems wrong. But there is much more to the story.... Continue Reading →

The Next 24

Delano Martin - The Next 24
I met Delano Martin yesterday. He’s been shot twice, and he spends his days trying to figure out how to stay alive. Before I tell you how Delano and I came to meet, I want you to read one of his poems.... Continue Reading →
Ever wonder what would happen if your business accounting software was out of commission for a month? Or if you put a core business function in the cloud only to find out that you had no way to work around a flaw in the provider’s system? Or if part of the SaaS software just stopped functioning and there was nothing you could do about it?... Continue Reading →
What do you really need to know? Would a sixth-grade education give you enough basic skills to enable you to use online tools to learn a trade or become a service worker or a knowledge worker? Would you need eighth-grade skills? Tenth-grade? Perhaps a four-year college degree? ... Continue Reading →
Audi Q8
While driving an Audi Q7 (back in December 2018), I got a flat tire on a Friday night. What should have been an unremarkable event turned out to be anything but. In fact, my experience was so counter to what I had come to expect from Audi, I wrote The Myth of Luxury at Scale, a cautionary tale about expectation management and customer service. It’s a fun read (if schadenfreude is your thing). What follows is the epilogue to that story.... Continue Reading →

Alternatives to Facebook

Facebook Alternatives
Facebook has been under relentless attack since the Cambridge Analytica scandal in early 2018. Broadcasters and news publishers have declared open season on Mark Zuckerberg, Sheryl Sandberg, and other senior executives at the company. And while not quite ubiquitous, #deletefacebook pops up every time there’s a story about data privacy. The EU has fined them, the US is trying to figure out how to regulate them, and the notion that free services should be absolutely free (as opposed to checking a box on a terms and conditions page that allows the free service to use your data as payment) is gaining traction. Whether or not Facebook deserves the scrutiny it is under is a great topic for another article. Today, I want to have a look at alternatives. If you don’t like Facebook, what might work for you? Is the time right for the reemergence of focused social networks? ... Continue Reading →

The Myth of Luxury at Scale

Audi Q7 2017
It was just after 9:30 Friday night when a vociferous klaxon and a yellow tire emoji alerted us that our right front tire had experienced a sudden loss of pressure. My Q7 was handling fine, so instead of pulling over, we decided to check the tire pressure at the next gas station (approximately 40 miles away). As I started to fill the tire, an unmistakable hiss sent shivers down my spine.... Continue Reading →