A recent survey measured user satisfaction of companies and Facebook ranked in the bottom 6%. Facebook received a score of 66, well below the social media leaders Wikipedia and YouTube. The survey reminds Facebook that it’s not immune to competition. Read the full article at ComputerWorld.com
Facebook Has Low Customer Satisfaction
Author: Shelly Palmer
Shelly Palmer is Fox 5 New York's On-air Tech Expert (WNYW-TV) and the host of Fox Television's monthly show Shelly Palmer Digital Living. He also hosts United Stations Radio Network's, Shelly Palmer Digital Living Daily, a daily syndicated radio report that features insightful commentary and a unique insiders take on the biggest stories in technology, media, and entertainment. He is Managing Director of Advanced Media Ventures Group, LLC an industry-leading advisory and business development firm and a member of the Executive Committee of the National Academy of Television Arts & Sciences (the organization that bestows the coveted Emmy® Awards).