Facebook Has Low Customer Satisfaction

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A recent survey measured user satisfaction of companies and Facebook ranked in the bottom 6%. Facebook received a score of 66, well below the social media leaders Wikipedia and YouTube. The survey reminds Facebook that it’s not immune to competition. Read the full article at ComputerWorld.com

Author:

Shelly Palmer

Shelly Palmer is Fox 5 New York's On-air Tech Expert (WNYW-TV) and the host of Fox Television's monthly show Shelly Palmer Digital Living. He also hosts United Stations Radio Network's, Shelly Palmer Digital Living Daily, a daily syndicated radio report that features insightful commentary and a unique insiders take on the biggest stories in technology, media, and entertainment. He is Managing Director of Advanced Media Ventures Group, LLC an industry-leading advisory and business development firm and a member of the Executive Committee of the National Academy of Television Arts & Sciences (the organization that bestows the coveted Emmy® Awards).