Apple’s devices are notorious for dominating user satisfaction, but that supremacy is starting to slip. Android smartphones are becoming more and more popular, and most recently four of them have ranked higher in the US than the company’s iPhone 5. In fact, the latest smartphone to grab first place is the low-end $0 Motorola Atrix HD. Mobile research firm OnDevice Research conducted a device satisfaction study by polling 320,000 mobile and tablet users in six countries, including the US, UK, France, Germany, Japan, and Indonesia. Yet the most surprising results came from the US, where 93,825 mobile users were asked how satisfied they were with their device. As you can see, US mobile users reported a higher satisfaction with their Motorola Atrix HD device (8.57) than any other device.
iPhone 5 U.S. Customer Satisfaction Trails Four Android Devices
Author: Shelly Palmer
Shelly Palmer is Fox 5 New York's On-air Tech Expert (WNYW-TV) and the host of Fox Television's monthly show Shelly Palmer Digital Living. He also hosts United Stations Radio Network's, Shelly Palmer Digital Living Daily, a daily syndicated radio report that features insightful commentary and a unique insiders take on the biggest stories in technology, media, and entertainment. He is Managing Director of Advanced Media Ventures Group, LLC an industry-leading advisory and business development firm and a member of the Executive Committee of the National Academy of Television Arts & Sciences (the organization that bestows the coveted Emmy® Awards).