I help business leaders accelerate digital transformation.
I help businesses adapt
Next time you pull up to the drive-thru, if it sounds a little like you're talking to a robot, you might be. McDonald's has been working hard to make their drive-thru business more efficient, and AI order takers are part of the plan. Why? Because AI never forgets to greet you politely, it listens more accurately than people do, and (of course) it never loses its temper or gets offended. Continue Reading →
Facebook and Google have to pay for news in Australia. That's the law! Except… there are loopholes that allow for negotiation, and the way the law is written allows both sides to spin the story as if they won. This raises the question: Who actually won? Continue Reading →