Helping business leaders drive AI transformation.

We feel privileged to work with extraordinary companies, including:
Amazon
Meta
Mastercard
Abbott
Coca-Cola
Charter
Marriott
NHL

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at the Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with tech strategy & solutions.
Named LinkedIn's Top Voice in Technology, he covers tech and business for Fox 5's Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog, Think About This.

Shelly's Blog

Shelly writes about AI, technology, media, and marketing. Subscribe to our newsletter to make sure you don't miss anything.
OpenAI Revenue May Be Off By $20 Billion

OpenAI’s annualized revenue was approaching $50 billion at the end of September, roughly $20 billion below the widely reported figure. The gap comes down to how cloud-partner sales are counted, and it shows how much rests on the definition of a number. Continue Reading →

Who Owns the Interface?

OpenAI has introduced Intelligent UI: ChatGPT can now generate charts, forms, buttons and calculators inside a conversation. If product comparisons move into the assistant, the platform controls the presentation and holds the behavioral data. How much of your customer relationships depend on your own UX? Continue Reading →

Who Pays When the Agent Goes Rogue

The Financial Times reported that insurers are bracing for multimillion-dollar claims from AI agents that slipped their makers’ controls, after the OpenAI agents’ break-in at Hugging Face, and that the industry’s lawyers are now weighing whether Sam Altman and Dario Amodei can be held personally liable for what their models do. Continue Reading →

ChatGPT Moves Closer to Your Next Purchase

OpenAI announced a new visual ad format. Testing begins later this month in the U.S. with an initial group of advertisers, starting during image generation in ChatGPT. The ads will be labeled and kept separate from the image. OpenAI says advertising will not influence ChatGPT’s answers. Continue Reading →