Instead of fueling the flames of customer dissatisfaction, AT&T has chosen to forgo appeals and shell out the $850 awarded to Matt Spaccarelli in small-claims court. Spaccarelli sued AT&T over their throttling of his unlimited data plan. Though they have paid the court ordered amount, they have made no strides to revise the throttling policy. Read the full story at the New York Times
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.
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