Advertising & Marketing

Shanghai

China Has Already Won. But We’re Fighting the Wrong Fight!

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Google dissolved its 10-day-old AI ethics council. Why? Because of AI bias, a super-important, completely misnamed topic. We can chat all we like about human biases creating AI biases with our Western cultural ideology, but if there is going to be anything like an AI bias council, it should probably be held in Beijing, Shanghai, or Shenzhen. Chinese cultural and political norms are going to have a much bigger influence over AI bias than anything we do here in America.

Facebook and Common Sense

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Mark Zuckerberg is founder and chief executive officer of Facebook, the world’s largest population. In reading his op-ed in the Washington Post, Mark Zuckerberg: The Internet needs new rules. Let’s start in these four areas, I was struck by its similarities to Thomas Paine’s pamphlet Common Sense, which for all practical purposes incited the Colonies to rebel against the King. Both of these manifestos deserve to be read in their entirety.

Audi Q8

Audi (Manhattan) Stepped Up Huge: A Lesson in Customer Service

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While driving an Audi Q7 (back in December 2018), I got a flat tire on a Friday night. What should have been an unremarkable event turned out to be anything but. In fact, my experience was so counter to what I had come to expect from Audi, I wrote The Myth of Luxury at Scale, a cautionary tale about expectation management and customer service. It’s a fun read (if schadenfreude is your thing). What follows is the epilogue to that story.

Society vs. Social Media

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A Battle Royale is brewing between society and a narrow, focused use of AI we'll call, algorithmic curation. But are the AI tools social media uses to put the right message in front of the right person in the right place at the right time really the enemy?

Please Stop the Buzzword BS

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I’ve been at SXSW (one of my favorite annual gatherings) for about 24 hours and my head is about to explode. While there are incredible experiences to be had here and there is some amazing tech on display, Buzzword BS is at record levels. Here are just a few excerpts from the dozens of elevator pitches I listened to today.