Shelly’s Blog

Audi Q8

Audi (Manhattan) Stepped Up Huge: A Lesson in Customer Service

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While driving an Audi Q7 (back in December 2018), I got a flat tire on a Friday night. What should have been an unremarkable event turned out to be anything but. In fact, my experience was so counter to what I had come to expect from Audi, I wrote The Myth of Luxury at Scale, a cautionary tale about expectation management and customer service. It’s a fun read (if schadenfreude is your thing). What follows is the epilogue to that story.

AI Won’t Take Your Job, People Will

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AI, specifically “augmented intelligence,” is going to have both an awesome and an unfortunate impact on our posterity. Let’s explore one possible way AI may impact the future of work, and how it may dramatically change how we train our workforce.

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5 Things 5G Should Make You Think About – Updated

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Known simply as 5G, the next-generation wireless network has been touted as “world-changing” and a quantum leap in the evolution of communication. There’s a good reason: it will be. If you’re wondering how and why, here are 5 things 5G should make you think about.

Anthem

Looking Back, Just for a Moment

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Yesterday was the 20th anniversary of the premiere of “Anthem,” a modern dance I composed for the Parsons Dance Company. It opened at City Center in New York City on May 5, 1998. I conducted the London Symphony Orchestra for the performance.