Ghost Kitchens

Wendy's is planning to open 700 kitchens expressly for food delivery apps. These "ghost kitchens" are coming to the UK, US and Canada. Is this an amazing idea whose time has come, or is it a knee-jerk reaction to the pandemic? Continue Reading →
Next time you pull up to the drive-thru, if it sounds a little like you're talking to a robot, you might be. McDonald's has been working hard to make their drive-thru business more efficient, and AI order takers are part of the plan. Why? Because AI never forgets to greet you politely, it listens more accurately than people do, and (of course) it never loses its temper or gets offended. Continue Reading →